Shipping policy

Click & Collect orders will be ready for collection at our Cardiff Depot within 24 hours of your order date.

You will be notified by email when your order is available for collection. Please note: you will have 7 days from when your order has arrived to collect. After this time, your order will be cancelled.

Please bring your `ready to collect` email (printed or on a device) and a form of photo ID to show a member of staff when collecting your order. We will not be able to give your order unless you bring the documents stated above.

Proof of ID Required for Collection of Orders: Driving Licence or Passport, ID card (EU residents, in English translation), Utility Bill (Gas/Electric, Council Tax or any official letter with the correct billing address)

We cannot accept Bank Cards, Credit Cards or Oyster Cards as forms of ID. Please collect your order within 7 days of receiving your ' order is ready for collection' email. After 7 days, your item(s) will be cancelled and refunded by our returns department. If you would like someone else to collect your order on your behalf, they need to bring a copy of `ready for collection' email (either printed or on a device) and a proof of your ID as well as their IDs.